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Author Topic: Damaged Fly Neck? (help?)  (Read 5358 times)

Offline alvferal

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Re: Damaged Fly Neck? (help?)
« Reply #15 on: July 15, 2012, 08:42:08 AM »
hello Bill¡¡
thanks for your help a lot¡¡¡. Is a 2011 year and Parker send me new in replacement of my deluxe with the same problem. I have bad luck, twice, with little use and at home. Parker was very professional and I love this guitar. I am in Spain and would like an alternative but if i have to send the guitar i´ll do that

Re: Damaged Fly Neck? (help?)

Offline Bill

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Re: Damaged Fly Neck? (help?)
« Reply #16 on: July 15, 2012, 10:42:20 AM »
What a pain. My advice is send it back ASAP while its still under warranty. Talk to someone. You can try to ask for BillyT. Explain that is the second guitar with the same problem. Ask that they go out of their way to assure your next one is made by someone else in the way they used to make them in Boston.

I would ask that they pay shipping both ways.

A few Flys in my soup

Re: Damaged Fly Neck? (help?)

Offline alvferal

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Re: Damaged Fly Neck? (help?)
« Reply #17 on: July 15, 2012, 11:43:42 AM »
thanks Bill
I´ll call and try to talk to Bill T. as you advise. The phone will be to the website I guess not? you know what time of day is right to call?

Re: Damaged Fly Neck? (help?)

Offline Bill

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Re: Damaged Fly Neck? (help?)
« Reply #18 on: July 15, 2012, 11:49:26 AM »
They are near Chicago, Illinois.  I would call on a weekday during work hours (9-5)  Central Daylight Time in USA. They have a customer service rep that you can read about here. Maybe someone will chime in with a number.
A few Flys in my soup

Re: Damaged Fly Neck? (help?)

Offline alvferal

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Re: Damaged Fly Neck? (help?)
« Reply #19 on: July 15, 2012, 12:00:03 PM »
Thanks a lot bill
i´ll do. i´ll call you tomorrow or as soon as possible. I'm worried
thank´s again
Álvaro

Re: Damaged Fly Neck? (help?)

Offline alvferal

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Re: Damaged Fly Neck? (help?)
« Reply #20 on: July 20, 2012, 04:58:32 AM »
I talked to Parker and they have been very friendly and helpful. They me fix the problem so I sent the guitar

Re: Damaged Fly Neck? (help?)

Offline stNbc

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Re: Damaged Fly Neck? (help?)
« Reply #21 on: May 08, 2017, 03:13:02 PM »
Hi there,

Did you ever figure out if this kind of damage can be repaired?
Thanks!
really?